Return & Refund Policy
Effective date: 5 June 2026
1. Operator and Entity Information
This Return & Refund Policy is issued by Dot Infinity Sdn Bhd (Co. Reg. No. 202401005034 (1550884-V)), the legal operator of the digital client onboarding portal, payment gateway integrations, and company secretarial systems on this website. Terms apply to all transactions processed through our sandboxed or production payment processors (e.g. Xendit or corporate FPX checkouts).
2. Scope of Services
Dot Infinity Sdn Bhd provides digital B2B corporate support services, including:
- Company incorporation and lodgement with the Companies Commission of Malaysia (SSM).
- Annual secretarial retainer services and registered office address facilities.
- Digital document preparation (resolutions, company constitutions, and e-signing folders).
- Fintech corporate compliance filing packages.
3. Cancelation and Refund Eligibility
Our refund guidelines are structured transparently based on the service lifecycle stage:
- Before Service Commencement: Clients may request a full refund of deposit/retainer fees within 14 calendar days of payment, provided no service setup, e-KYC validation, or legal drafting has commenced.
- After Service Commencement: Once onboarding has begun (e-KYC files are processed, or draft resolutions are compiled in the client vault), refunds are subject to proration. An administrative fee of RM 250 will be retained for processing effort.
- Lodged / Completed Filings: Once company statutory documents are submitted to SSM (Companies Commission of Malaysia), the transaction is fully final. Government statutory fees paid directly to SSM are strictly non-refundable under any circumstance.
4. Return to Original Payment Method
For all approved cancelations or proration adjustments, refunds will be initiated automatically by our finance department. Refunds will be returned to the original payment method used during the checkout process.
Depending on your financial institution or card issuer, the refund credit will appear on your account as follows:
- FPX / Direct Bank Transfers: 3 to 7 business days.
- Credit/Debit Cards (Visa/Mastercard): 5 to 10 business days (subject to card network settlement periods).
- E-wallets (GrabPay, Touch 'n Go): 1 to 3 business days.
5. Dispute Resolution and Contact
To request a cancelation or file a refund claim, please email our billing team at billing@companyinmalaysia.com with your company reference, transaction ID, and reason for cancelation. All request decisions are made by our compliance team in accordance with Malaysian Consumer Protection rules.